FAQ

Grooming

Can you do poodle feet? And can you groom specific breed styles?

Yes, of course! Just chat with Skye about what you would like – perhaps something bold and adventurous!

How long does a groom take?

Good question! It can vary between dogs and grooms. If you imagine about 15minutes for a hydrobath (or longer if very dirty) and then about 45 minutes to dry (this can be longer in wet or damp weather), and another 45mins to an hour to groom (depending on the size of the dog). However, some dogs are nervous or scared during the grooming process and need time between each stage, or even time out during the groom, so giving them a break for a little while and then coming back to the groom, makes it a happier experience. Of course, this means they will be with the groomer a little longer, but Skye just loves spoiling your dogs, and its all about making the experience pleasant for your furbaby.

At what age should my puppy have his/her first professional grooming?

Puppies should be introduced to professional grooming at 8 weeks of age and scheduled for a follow-up visit every four weeks. This will gradually let your puppy get acquainted with the sights, sounds, smell and procedures of the grooming process.

How do I get the best results from my groomer?

Every dog owner has different needs and expectations about dog grooming. Here are some suggestions to help you work with Skye, to get the best results for your pet.

  1. Be specific about your expectations – The groomer can’t read your mind so it’s important to be specific. “Short, but not too short” or “leave it longer” aren’t adequate directions. Does short mean 4 centimetres of hair or 2? If you have something specific in mind, say so.
  1. Look at the book – Skye has a poster and guide books to support your decision making when you are planning your pet’s groom.
  2. Be realistic about the condition of your pet’s coat.

Do you brush your pet regularly at home, or is the coat badly matted or tangled? Even a skilled groomer can’t save a tangled coat. Sometimes there is no choice but to shave the matts and wait for the fur to grow back before trying that new style. Talk to Skye about how to care for your pet’s coat between grooms.

  1. Finally, be honest about the results . . .

If you don’t like the results, tell Skye or another staff member, when you pick up your pet. Discuss what you would like done differently next time. Skye is a professional groomer; she keeps meticulous records on your animals notes about what was done during the visit. If you are honest with her or one of her team, about what you like or don’t like, your comments can be added to those notes. That way, the next time your pet comes in, the team will have a better idea of what you want.

How often should my dog be groomed?

Frequency of grooming depends on the breed, coat type and length, lifestyle and how much brushing and detangling you do at home between grooming appointments. If your dog has a longer hair style or a coat that tends to get tangled, they should be professionally groomed every 4-5 weeks. A dog with a short hair style or short coat can be groomed every 6 – 7 weeks. Talk to Skye about your pets specific requirements.

Should I have my dog groomed in the winter?

Yes, grooming is a year round process. Some people prefer to let their dog’s fur grow longer during the winter months. Longer fur has a greater chance of developing matts and tangles. Matts do not allow for proper airflow through the coat and this can lead to health problems. Short haired breeds also need attention in the colder months. Pet skin can become dry and flaky due to a lack of humidity in the colder air. Regular shampooing, conditioning and brushing can help stimulate the natural oils to ease the dryness. We offer a range of lengths within the groom, suitable for summer or winter.

Why do dogs shed?

Hormones in a dog’s body control shedding. Most shedding seems to occur when the dog loses its thick winter coat and at change of seasons. Shedding seems more prominent in breeds that originate from colder climates. Almost all dogs shed. A shedless grooming procedure can tremendously reduce the amount of fur left around your house. (note: excessive shedding that does not respond to treatment can be a symptom of an underlying health problem. Please make an appointment with the Vet at Redgum if this is the case).

Will summer grooming make my dog cooler?

A dog’s coat protects his skin from the elements, insulating from both heat and cold. Making sure that the dog’s coat is thoroughly brushed out and all undercoat is removed so that the air can circulate through the coat will keep him cooler. However, some very heavily coated dogs do seem to enjoy being closely groomed in the summer.

Double coated breeds should not be cut short as it makes it harder for them to cool down.

Boarding

What do I need to bring with my pet for Boarding?

Good question! Generally, you don’t need to bring anything at all! We have a variety of beds, toys, and feeding choices. During winter, you might like to bring your own coat, although we also have a variety of coats on hand to use.

If your dog or cat is on a specific diet regime, you might like to bring your own food, as this will eliminate any upset tummies during and after their stay.

My dog is tired and sleepy after Boarding

Yes, this is a common observation! At Redgum, we believe dogs should be dogs. That also means we encourage exercise and play, and if you agree, socialisation. In their own home environment, dogs relax and veg out! In the kennels, they are always looking and on alert – what’s happening over there? What’s that dog doing? Hey, I haven’t met this fellow before …. Etc., etc. So, when they get home, its just the same as when you crawl into your own bed after being away for a while –you relax, and go Ahhh, and so do they!

What are the requirements for Boarding?

Redgum kennel policy is for all animals to be fully vaccinated. For dogs this is the C5 and for cats the F3 vaccinations. These are annual vaccinations and need to given every 12 months.

Dogs also need to have a current flea and tick treatment (this might be a spot-on or chew treatment, or a collar) and cats need a current flea treatment (this would generally be a spot-on treatment). We have a full range of all of these treatments at Redgum if you require them.

Clinic

How often does my pet need to be vaccinated?

Both dogs and cats need to be vaccinated each year.

What are the different vaccinations?

There are several vaccination choices for both dogs and cats. When you get a new puppy, the vaccination program you follow will be in consultation with your Vet and may also depend on what vaccinations the puppy has already had and the age when those vaccinations were given.

At Redgum, the Vets recommend C5 dog vaccination (this vaccinates against hepatitis, distemper, parvo and the most common forms of kennel cough). They also recommend either an annual heartworm vaccination, or monthly heartworm tablets.

For cats, the Redgum Vets recommend F3 vaccine (this vaccinates against feline enteritis and two forms of feline respiratory disease), and FIV (feline immunodeficiency virus).

When do I worm my pets?

Dogs and cats need to be wormed every three months. At Redgum, we appreciate it’s difficult to keep up with this, so to help you, we can give you a call or email to remind you its time to worm! A lot of our clients purchase their worming tablets annually and then when we call, text or email, they simply give the tablet! This makes it so much easier and ensures good animal health, especially when there are children in the family, who play with animals and might not be vigilant about hand-washing.

What if I need a Vet after hours?

No problem, we have a dedicated after hours number (0437 921 289) and have a Vet on call each night. IF the Vet doesn’t answer, it is generally because they are busy with another client, so please leave a message and they will get back to you. Alternatively, call again in 5 or 10 minutes to see if the Vet is free.

What age do I need to desex my dog or cat?

Whilst desexing can occur earlier, the Vets at Redgum recommend desexing around 6 months of age. Being a little bit older allows the animals the best opportunity to deal with the drugs used in the surgery and recovery processes. Generally, you pet would not have come into season prior to this age, so there is no risk of unwanted puppies or kittens.

What should I feed and how much?

This is a very common question, and one which needs to be discussed with your Vet or Vet Nurse. At Redgum, we recommend a Vet quality food, as they contain all the nutrition requirements specific for your pet, as well as the benefits of supporting skin, coat and dental needs.

We also appreciate that owners like to make their own choices, so a conversation with an animal health care professional will allow you the opportunity to talk about your specific feeding regime, and will also include a discussion on the amount of food your pet should have each day.

Still Have Questions?

Phone: (08) 8642 3308